Return, Refund and Cancellation Policies
Retail products may be returned with receipt, within 30 days of purchase.Refunds will be given only for unused products still in original packaging.No dog toy, leash or collar is completely indestructible. However, if you feel a product was defective you can reach out to the manufacturer directly.
Refunds for Training Services:
Training packages are fully refundable before initial use, within 30 days of purchase, less a $35 admin fee.Partially used packages may be refunded at a prorated amount, less the $35 admin fee, if requested within 30 days of purchase.
Appointment and Class Reservation Cancellations:
Paw School Group class cancellations with less than 24 hours notice will be charged as if attended. Cancellations with more than 24 hours notice, your reservation will be cancelled and you will not be charged for the visit.
Evaluations and Private Training sessions, which are cancelled with less than 24 hours notice, or a no-show, will be charged a $25 re-booking fee (or lose the cost of the appointment).
In-Home Private Training Cancellations:
Given the nature of travel and scheduling, cancellations with less than 48 hours notice will require a $50 rebooking fee.